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FAQ

Before asking us a question try looking in the FAQ to find an answer.



Q: If a cell phone is not on the list will I still get paid for it?

A: If you send in a cell phone that is not on the list we will price it for you. However, if you do not like the price we will not return it. You may email us and we will give you a price before you send it.

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Q: Why do I have to fill out the Form?
A: You must fill out the form so we can send you a free (pre-paid) shipping label and also to determine what payment method you prefer. We can pay you either through Paypal or a variety of gift certificates.
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Q: How long will it take for me to get my money?
A: You will get paid within 25 days.
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Q: What condition do the phones have to be in?
A: Cell phones must be functional, the housing or the lcd screen must not be cracked. Cell phones that do not meet these requirments will not be returned. You may still send in cell phones that do not work or are broken but you will not get paid for them or you will get paid 20% of the full price.
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Q: What if I am an organization?
A: If you are an organization, a school, or a religous organization you must visit the Fundraising page.
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